Q: How is social distancing practiced at The Art of Shaving locations?
A: We take limited occupancy in every shop according to state and local requirements. We will have a dedicated team member at the door of each store monitoring the flow of traffic to ensure we stay as socially distanced as possible during each client interaction. Please endeavour to remain 6 feet away from all people in store while shopping. We have signs displayed throughout stores every bit a reminder.
Q: Volition I have to wait in line?
A: Depending on current shop capacity, you may take a small-scale wait to enter the store. Barber Spa clients with appointments will exist escorted into the store prior to the time of date.
Q: Will I have to wear a mask when I visit The Art of Shaving stores?
A: Yeah. Face up coverings are required for all customers and team members in our stores. We care about your safe and the safety of our team members. Please protect our people and yourself past properly covering both your nose and oral fissure while in store. Our team is seeing many people per day and nosotros ask you to respect this simple human action to protect them every bit they go on the store open and running during this time.
Hairdresser Spa clients must follow all land and local requirements pertaining to masks in the Barber Spa. The shop team can speak to you about specific store protocols when you call for your appointment.
Q: Will you be accepting any walk-in clients for Barber Spa?
A: No. At this time, our Barber Spa is date merely. We have limited the capacity of the Hairdresser Spa according to state and local requirements. Nosotros can just admit booked clients to the Barber Spa. We will not exist able to accept family members or friends inside the Barber Spa during services. Hairdresser Spa clients must follow all country and local requirements pertaining to masks and cleanliness in the Barber Spa. The store squad can speak to you about specific store protocols when you call to book your date.
Q: What protocols are you post-obit to keep The Art of Shaving locations clean?
A: All high-affect surfaces will be cleaned and disinfected multiple times daily. Sure areas such as the cash wrap and door handles will exist cleaned and disinfected hourly. We will additionally be disinfecting all pivot pads after each customer interaction.
Our Barber Spa stations are fully disinfected afterwards each customer in accordance with state and local requirements.
Q: Will I exist able to browse? Test products?
A: You tin can store and browse during your fourth dimension in store. A consultant will be available to reply any product questions y'all may have during your visit. Nosotros are not able to perform production demonstrations at this time. Testers are available if allowed by country and local requirements. Please speak to your shop team virtually their specific rules. Nosotros enquire that you exercise not touch whatsoever products while in store at this fourth dimension and have a team member assist you with grabbing annihilation from the shelves. This helps u.s. minimize the contact with several products and in turn properly clean and disinfect as needed.
Q: Will I demand to submit to a health check prior to inbound store?
A: No. While we volition not be performing health checks direct on clients, we inquire that yous do not enter the store if you lot accept a fever of 100.four or college, are experiencing any COVID-19 symptoms, have had a positive COVID-19 test within 14 days or have come in close or proximate contact with anyone with confirmed or suspected COVID-nineteen. Additionally, some states require you to quarantine if yous take travelled from any land with a loftier COVID-19 infection rate. For the rubber of our shop team and customers, we ask that yous do non enter the store prior to the completion of this quarantine.
Q: Can I return or substitution my product at my local store?
A: Yes, you may return any product purchased in store to whatever one of our currently open up locations. All regular return policies utilize. For online orders, delight contact our Global Consumer Service team at 1-800-493-2212 or apply the contact class here (https://theartofshaving.com/contact-us). They volition be able to process your return request and help with shipping the merchandise for return and refund.
Q: I have a product return from a store that is no longer open, what can I exercise?
A: Nosotros are happy to help assist you with your return. Please contact our Global Consumer Service team at 1-800-493-2212 or utilize the contact form here (https://theartofshaving.com/contact-usa). They will be able to assist with adjacent steps on processing your return.
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